Strategic Thinking

Individuals working in a leadership role benefit from this competency which encompasses strategic thinking, awareness and focus. For example:

• The ability to generate and contribute to business strategy, long-term vision, new concepts, initiatives and goals
• The ability to research and analyse business options, risks, consequences, markets and competition

Change Management and Leadership

Individuals working in a leadership role benefit from this competency which encompasses managerial style, change management and leadership vision, inspiration and direction. For example:

• The ability to identify, plan, implement, communicate, manage, embrace and lead workplace changes
• The ability to inspire respect, trust, authority and confidence

Managing People

Individuals who line manage others benefit from this competency which encompasses motivation, empowerment, delegation, coaching, performance management, leadership and development of others. For example:

• The ability to anticipate, manage and overcome potential resistance and expectations to workplace changes
• The ability to foster, facilitate and recognise individual and team achievements

Managing Operational Resources

Individuals working in a leadership or line management role benefit from this competency which encompasses the planning and management of resources, assets, budgets and costs. For example:

• The ability to evaluate, establish and audit resources required to address business issues, concerns and emergencies
• The ability to design, develop and implement efficient, effective and economical workplace systems, plans, methods and procedures

Accountability and Results Orientation

Individuals working in a leadership or line management role benefit from this competency which encompasses project management, identification and delivery of results, organisational support and productivity, accounting for actions and setting work improvements and standards. For example:

• The ability to take responsibility for the planning, co-ordination and delivery of projects, deadlines and work activities
• The ability to encourage continuously improvement and hold individuals accountable for their actions and results

Relationship Management

Individuals working in a leadership or line management role benefit from this competency which encompasses external partnerships and customer service, development and focus. For example:

• The ability to identify, engage and involve customers in order to build relationships and maintain long term partnerships
• The ability to solicits customer feedback to improve delivery of service

Business Acumen and Financial Awareness

Individuals working in a leadership or line management role benefit from this competency which encompasses commercial, financial and organisational awareness, cost consciousness and stakeholder partnerships. For example:

• The ability to understand business issues, processes, structure, outcomes and the implications of decisions and actions
• The ability to work within approved budgetary requirements and contribute to profits, revenue and cost savings measures

Cultural Awareness

All individuals benefit from this competency which encompasses personal ethics and the awareness and understanding of cultural diversity. For example:

• The ability to understand personal and interpersonal relationships, opinions, beliefs and conflicts occurring within the work environment
• The ability to inspire trust from others and maintain high personal integrity, credibility and ethics

Thinking and Initiative

Individuals working in a leadership or line management role benefit from this competency which encompasses analytical and conceptual thinking, innovation, initiative and creativity. For example:

• The ability to take initiative to develop and apply new methods, procedures, approaches, concepts and techniques
• The ability to generate, suggest and apply new ways of working to improve business efficiencies

Problem Solving and Decision Making

Individuals working in a leadership or line management role benefit from this competency which encompasses making decisions, solving problems, insightfulness, influencing skills and using judgement. For example:

• The ability to make, offer solutions to and communicate difficult and unpopular decisions
• The ability to use sound judgement, logical argument, personal conviction and reasoning skills when dealing with problems, emotional topics and approaching decisions

Communication Skills

All individuals benefit from this competency which encompasses listening, influencing and presentation skills, verbal and written communication, trust and confidence. For example:

• The ability to communicate clearly, succinctly, persuasively and with confidence in positive and negative situations
• The ability to modify communication style in order to influence, persuade, negotiate with and engage all parties, and according to the audience and circumstances

Interpersonal Skills

All individuals benefit from this competency which encompasses personal belief, openness and integrity, tact and diplomacy, interpersonal skills, conflict management and personal commitment. For example:

• The ability to communicate, encourage and take ownership of personal ideas, feelings, actions, consequences and intentions
• The ability to develop working relationships that facilitate conflict management, prevention and resolution

Teamwork

Individuals working in a team environment benefit from this competency which encompasses collaboration, co-operation and contribution to a team, building internal partnerships and service delivery. For example:

• The ability to work and share information, ideas and resources with other individuals, teams, internal customers and stakeholders of the business
• The ability to contribute to the team as a whole and exhibit positive team companionship, co-operation and loyalty

Flexibility, Adaptability and Reliability

Individuals who line manage others or work in a team environment benefit from this competency which encompasses flexibility, adaptability, reliability, dependability and versatility. For example:

• The ability to juggle competing priorities, multi-task and change direction in a variety of workplace situations
• The ability to demonstrate conscientiousness, dependability and commitment to the role, team and company

Self Management

All individuals benefit from this competency which encompasses self motivation, confidence and control, personal belief, judgement and professionalism, time management, punctuality and attendance. For example:

• The ability to exhibit confidence in own abilities, capabilities, decisions and opinions
• The ability to keep work commitments, plan activities and ensure work responsibilities are covered during periods of absence

Planning and Organising

Individuals working in a leadership or line management role benefit from this competency which encompasses planning, organising and co-ordination of work activities. For example:

• The ability to prioritise workload, use time efficiently and concentrate efforts on critical and set tasks in order to accomplish goals, priorities and deadlines
• The ability to work in a systematic and orderly manner

Knowledge and Continuous Learning

All individuals benefit from this competency which encompasses knowledge management, personal development and improvement, continuous learning and expertise. For example:

• The ability to identify and commit to ongoing learning, development and growth of self, team and organisation
• The ability to expand knowledge, use and application of professional and technical skills