Grievance and Grievance Appeals policy
This policy is included in the Employee Handbook.
Our grievance and grievance appeal policy is designed to provide a straightforward guide to what needs to be done, by whom and by when, when raising and handling grievance issues and appeals.
This policy clearly explains to all employees how grievances should be raised and what to expect, helping to avoid confusion, save time investigating grievance matters (and avoid potential employment tribunal claims).
This policy also makes managers aware of the grievance and grievance appeal process, and how to handle grievance issues.
This policy explains:
Grievances and appeals:
- What will happen when a grievance is raised.
- Informal and formal grievance process.
- Grievance appeal process if an employees still feel aggrieved.
- Malicious and fraudulent grievance claims and how they will be dealt with.
- Timescales (based on accepted practice and legislation).
Requests and appeals:
- Raising a grievance, concern or employment dispute.
- How the organisation will handle employee grievances.
- What information and supporting documentation employees need to provide.
- Appealing a grievance hearing decision (employees have a legal right of appeal).
- Appeal decisions and final outcome (not simply repeating the original grievance process).
- Authority levels at different stages of the grievance process.
Process:
- What course of action will be taken upon receipt of a grievance.
- Investigating grievances and conducting hearings.
- Dealing appeals and concluding grievances.
(To read more about our Employee Handbook click here)
